Customer Service Representative Dental - Full Time - Salem (NH)United States

 At medmix, our team is focused on a single mission, to provide innovative solutions that help millions of people live healthier and more confident lives. Join us to expand your career opportunities in a high growth business, where your unique skills are valued. 


Join our Dental team within medmix division in United States as Customer Service Representative Dental to help us take our Customer Service Team to the next level. 


In this role you will be accountable for:

  • Accurately process customer orders into order management tool, ensuring pricing, product numbers, and delivery methods properly applied
  • Respond professionally and accurately to customer emails regarding tracking requests, invoicing & payment inquiries, and order updates
  • Proactively communicate with customers via phone and email regarding order acknowledgements, order confirmations, and shipping delays
  • Answer customer phone calls and direct to appropriate person as needed
  • Verify merchandise shipped by matching bills of lading; reconciling quantities; noting discrepancies


To succeed in this role, you will need:

  • Experience in a multicultural environment preferred
  • Comfortable with a matrix organization
  • Business and commercial acumen
  • SAP knowledge
  • MS Office products (Word, Excel, PowerPoint, Outlook)
  • Customer focus and team player


Your benefits: 

  • An innovative, vibrant and agile culture 
  • A dynamic business on a growth trajectory
  • Opportunity to work remotely 
  • Excellent social benefits including
    • Up to three (3) weeks of paid time off beginning your first year 
    • Eleven (11) company paid holidays per year
    • Medical, dental, vision, Life/AD&D, Short and Long Term Disability 
    • medmix Employee Savings Plan / 401k with 100% employer match up to 6% of your annual base salary 
    • Eligible to receive non-elective 401k contributions on a quarterly basis 
    • Employee Assistance Programs
    • Access to a wide range of discounts on shopping, entertainment and lifestyle 
    • Years of Service Awards 


Location: We are based in Salem (NH)

Have a question about the role? Reach out to Laura Rittgarn at Laura.Rittgarn@sulzer.com. We are looking forward to hearing from you!

medmix is an equal opportunity employer, committed to the strength of a diverse workforce.

93% of our employees would go above and beyond to deliver results – do you have the drive to succeed? Join us and boost your career, starting today! 

About us

medmix is a global leader in high-precision delivery devices. We occupy leading positions in the healthcare, consumer and industrial end-markets. Our customers benefit from a dedication to innovation and technological advancement that has resulted in over 900 active patents. Our 13 production sites worldwide together with our highly motivated and experienced team of over 1’900 employees provide our customers with uncompromising quality, proximity and agility. medmix is headquartered in Baar, Switzerland.
Our shares are traded on the SIX Swiss Exchange (SIX: MEDX).