Services_AME-E524

Field Service Scheduler - Full Time - Pasadena (TX), United States

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. 

We are looking for a/an Field Service Scheduler  to join our Services_AME  team in United States.  

Your main tasks and responsibilities:  

• Schedule Management:
  • Maintain and update technician agendas and schedules daily
  • Monitor changes and communicate updates proactively to all stakeholders
  • Cross-Department Coordination:
  • Facilitate coordination between Field Service, Sales, and Admin teams
  • Act as the main point of contact for M.P.C. (Maintenance Planning & Coordination)
• System and Tool Utilization:
  • Use online scheduling tools to manage and reflect technician availability
  • Ensure systems reflect accurate job status and workload transparency
• Coverage Planning:
  • Adjust schedules and responsibilities when key personnel (e.g., FSC) are on vacation
  • Reallocate workload to ensure continuity of operations
• Field Service Representative (FSR) Availability:
  • Maximize utilization of FSRs through effective scheduling
• Assign available FSR time to:
  • Sales support and client calls
  • Pro bono services and training initiatives
  • Internal improvement projects for the Service Center (SC)

To succeed in this role, you will need: 

• Prior experience in scheduling, dispatching, or coordination in a service or technical field preferred
• Strong organizational and multitasking skills
• Effective communication skills across technical and non-technical teams
• Proficiency with scheduling tools and online collaboration platforms
• Ability to adapt quickly to changing priorities
• Detail-oriented mindset
• Initiative and proactive problem-solving
• Team collaboration
• Time management
• Process documentation

What we offer you: 

• 15 days of paid time off and 12 company-paid holidays
• 401k plan with a 6% match
• Comprehensive health plan including medical, dental, vision, Life, short-term & long-term disability
• Health savings account matching
• Motivating wellness program
• Employee Assistance Program
• Paid paternal leave
• Gym re-imbursement
• Service Awards
• Referral Bonuses

No visa or work permit support can be provided for this role

 
You apply with your employee profile in SuccessFactors, make sure you complete the relevant sections before submitting your application. 

We encourage you to inform your current people manager when you apply for a new role within Sulzer. 

We are looking forward hearing from you! 

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