Services_AME-E524

Field Service Manager (2) - Full Time - Pasadena (TX), United States

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. 

We are looking for a/an Field Service Manager (2)  to join our Services_AME  team in United States .

Your main tasks and responsibilities:  

• Cost Estimation (Quotes) & Work Scope Definition:
  • Develop and define the scope of service and create comprehensive work plans based on scope outline provided by Sales
  • Generate and provide timely budgetary quotations based on work scope
• Sourcing in Key Locations:
  • Identify and recruit personnel and resources in strategic locations to support Field Service Operations
• Project Management Quoted/Assigned Jobs:
  • Ensure adequate job resource planning for parts, material, labor, etc. in coordination with Sales and FS Scheduler
• Field Technical Support:
  • Provide technical support for FS Representatives in field as required
  • Leverage internal Engineering resources to support technical issues as they may arise
• Technical Gap Analysis / Training:
  • Conduct technical gap analysis and implement training programs to improve team skills and performance
  • Development and documentation of SOPs
• Lessons Learned / Continuous Improvement:
  • Document lessons learned and drive continuous improvement initiatives to enhance service processes
• Lessons Learned / Continuous Improvement:
  • Document lessons learned and drive continuous improvement initiatives to enhance service processes

To succeed in this role, you will need: 

• Proven experience in Field Service Management or related role.
• Strong project management and organizational skills.
• Ability to analyze technical gaps and implement training solutions.
• Excellent leadership and team coordination abilities.
• Ability to adapt quickly to changing priorities
• Detail-oriented mindset
• Initiative and proactive problem-solving
• Team collaboration
• Time management

What we offer you: 

• 15 days of paid time off and 12 company-paid holidays
• 401k plan with a 6% match
• Comprehensive health plan including medical, dental, vision, Life, short-term & long-term disability
• Health savings account matching
• Motivating wellness program
• Employee Assistance Program
• Paid paternal leave
• Gym re-imbursement
• Service Awards
• Referral Bonuses

No visa or work permit support can be provided for this role

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment. 

We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA. 

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