Services_EMEA-E567
Spare Parts Controller - Full Time - Netherley , United Kingdom
Sulzer, a leading global provider of innovative solutions in maintenance, repair, and overhaul services, is seeking a dedicated and proactive Spare Part Controller to join our newly formed team in Netherley, Aberdeen. As a Spare Part Controller, you will play a pivotal role in managing spare parts and repair requests, ensuring seamless communication with customers and internal departments, and driving business growth through efficient project management. If you are a detail-oriented professional with a passion for delivering exceptional customer service and possess strong organisational skills, we encourage you to apply!
As a Spare Part Controller, you will be responsible for handling customer requests for spare parts and repairs, from initial inquiry to final invoicing. This role involves generating and submitting quotations, coordinating with internal departments to support customer needs, managing projects, and maintaining regular communication with customers and suppliers.
Your main tasks and responsibilities:
- Respond to customer inquiries for spare parts and repairs promptly and efficiently.
- Coordinate with internal functions to ensure comprehensive support for customer requests.
- Prepare and submit quotations to customers, demonstrating Gross Margin for approval.
- Manage projects from order receipt to completion, ensuring timely execution and customer satisfaction.
- Identify trends and patterns to inform business decisions and Request For Quotation (RFQ ) evaluations.
- Facilitate the execution and completion of customer orders, from purchase order receipt to final invoice approval.
- Provide updates to customers on order status.
- Support pricing and cash collection efforts for additional/replacement parts.
To succeed in this role, you will need:
- Experience in an engineering/manufacturing environment, ideally in a capacity involving stock control/inventory management, customer interaction, and internal stakeholder coordination.
- Previous quoting experience, demonstrating strong customer interaction skills is essential.
- Proficient in Microsoft Office for documentation and data management.
- Strong organisational and communication skills.
- Team player.
What we offer you:
- A competitive basic salary.
- 33 days of annual leave with service days.
- Companywide Bonus Scheme.
- Private Medical Coverage.
- Defined contribution pension scheme.
- Long Service Award.
- Employee Assistance Programme that prioritises well-being.
- Access to a wide range of discounts on Everyday Shopping, Entertainment, and Lifestyle.
- Continuous learning and development programs for skill enhancement and career progression.
Join our dedicated team in Netherley and become a valued member of our organisation, which is currently experiencing an exciting phase of continuous growth, offering prospects for personal and professional development. Being part of Sulzer means joining a global network of over 13,000 professionals spanning 160 worldwide facilities. With revenues reaching 3.2 billion Swiss Francs (CHF) and shares actively traded on the SIX Swiss Exchange, Sulzer offers a dynamic and thriving environment
No visa or work permit support can be provided for this role.
Have a question about the role? Reach out to Daniel Faulkner at Danny.Faulkner@sulzer.com. We are looking forward to hearing from you!
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
At Sulzer, you are empowered to deliver superior results. As a pioneer in industry we have a proud heritage of innovation and continue to evolve for the future. Join our story and create your own impact by developing your expertise and building solutions that help make our lives safer, smarter and more sustainable
We are proud to be recognized as a Top Employer 2024 in Brazil, China, Germany, Switzerland, the United Kingdom and the United States. Come and join our story!