FE_WIBU-E488

Clean Water Service Technician - Full Time - Meriden (CT), United States

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. 

We are looking for a/an Clean Water Service Technician  to join our FE_WIBU  team in United States .
 

Your main tasks and responsibilities:  

• Travel-Road Warrior – up to (80%) to North America sites
• Assists customers on the phone and in the field with troubleshooting of rotating equipment under the Sulzer Clean water Portfolio
• Recommends and interprets service & warranties programs to customers on the phone and in the field.
• Performs on-site start-ups to ensure equipment is installed correctly and is set up properly for conditions.
• Responsible for on-site training of customer personnel to Sulzer/Johnston standards on proper operation of their equipment
• Read and review blueprints, plans, specifications, and other documentation to prepare for startup or service
• Performs electrical testing and repair of equipment according to drawings and procedures, both in the field and at the service center.
• Analyzes equipment failure and recommends corrective or preventative actions on the phone and in the field.
• Ensures customer satisfaction is maintained.
• Prepares reports on service calls and equipment problems/concerns to management as required (trip reports).
• Escalates technical issues to management as needed.
• Provides equipment feedback/customer suggestion to management.
• Supports teamwork by assisting in the office as needed.
• Adheres to safety policies and use of safety equipment.
• Perform other duties and special projects as assigned.

To succeed in this role, you will need: 

• 3-5 years’ experience in field service including performing repairs of customer equipment on site.
• Travel as required to fulfill customer requirements and Service Tech Schedules up to 100% at times.
• Ability to work remotely and independently with little to no supervision
• Technical troubleshooting with effective diagnostic and repair experience.
• Strong communication and presentation skills along with a commitment to customer service and excellence. 
• Ability to work under pressure situations and work with customers to resolve their concerns.
• Ability to access and troubleshoot issues that arise while on jobsites and make sound decisions independently that are in the best interest of Sulzer
• Ability to read and work from blueprints and schematic drawings.
• Knowledge of Vertical Pumps & Split Case Pumps
• Knowledge of hand tools and electronic test equipment. 
• Knowledge of electrical safety. 
• Ability to use technology and analysis tools (Excel, Outlook, web, databases)

What we offer you: 

• Competitive Paid Time Off (3 weeks to start)
• 11 Company Paid Holidays per year
• Annual Bonus Program
• Full Medical, Dental, and Vision benefits
• Company Paid Short Term and Long Term Disability, Company Paid Life Insurance
• 6% 401K or Roth Company Match with Immediate Vesting
• Company Paid Retirement Security Contributions following 1 year of employment
• Tuition Reimbursement/Educational Assistance
• Quarterly Gym Reimbursement

Do you have a question about the role? 
 

Reach out to Kerry Wilt at Kerry.Wilt@sulzer.com or Hiring Manager – William Cochran. Our team is looking forward hearing from you! 

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment. 
We are proud to be recognized as a Top Employer 2024 in Brazil, China, Germany, Switzerland, the United Kingdom and the United States. 

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