GF_IT-E484
IT Support Technician - Full Time - Madrid, Spain
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
We are looking for a/an IT Support Technician to join our GF_IT team in Spain to drive the seamless operation of IT systems within Sulzer by ensuring compliance with governance, guidelines, policies, and procedures. Also, leverage cutting-edge tools and methods to keep our business processes running smoothly and efficiently.
Your main tasks and responsibilities:
- Rapid Issue Resolution: Ensure IT services and systems are quickly restored to operational status, following defined resolution and documentation processes.
- Application Support: Provide support for business applications within designated locations.
- System Maintenance: Maintain servers, storage, Active Directory, SQL services, and manage file systems and permissions.
- Security & Patch Management: Oversee security measures, scripting, patch management, and backup responsibilities.
- Documentation: Maintain documentation related to system configurations and changes.
- Environmental & Risk Management: Be familiar with environmental impacts, risks, and mitigation measures related to the role, and actively support company initiatives.
To succeed in this role, you will need:
- Attention to Detail: Meticulous in ensuring accuracy and quality in all tasks.
- Customer Service Skills: Strong ability to support and communicate effectively with users.
- Adaptability: Flexible and able to adjust to changing environments and requirements.
- Interpersonal Skills: Excellent at building and maintaining relationships within the team.
- Problem-Solving Skills: Proficient in identifying issues and implementing effective solutions.
- Technical Expertise: Educated to school diploma standard with 2-3 years of relevant IT support experience; ITIL Foundation or above is desirable. Strong understanding of networking, computer hardware, IT architecture, and corporate enterprise environments.
What we offer you:
- A permanent contract.
- A competitive salary as well as participation in the variable remuneration system based on personal and financial objectives.
- Restaurant tickets
- Be part of an experienced, international team.
- A good vibe working environment.
- Enjoy great office facilities and a perfect location in Madrid Nuevos Ministerios, making your work experience both comfortable and convenient.
- Other fringe benefits
No visa or work permit support can be provided for this role.
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA.