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PC / Network Support Specialist - Full Time - La Porte (TX)United States

 

At Sulzer, you are empowered to deliver superior results. As a pioneer in industry we have a proud heritage of innovation and continue to evolve for the future. Join our story and create your own impact by developing your expertise and building solutions that help make our lives safer, smarter and more sustainable.

 

 

Join our Services_AME team within Services division in United States as PC / Network Support Specialist to help us take IT and Network Support to the next level. 

Responsible for supporting Information Technology functions and activities; administers computer hardware, software, and network systems to meet business needs at specific sites or regions within the company. Coordinates support effort with the Service Desk.

 

In this role you will be accountable for:

  • Build PC’s & Laptops per Sulzer standard configurations including software installation.  Troubleshoots & resolves system and user problems coordinating with the Service Desk, Regional IT Manager, and COE’s. 
  • Performs primarily Tier2 and some Tier1 support on all “client side” computers, including Laptops, Desktops and Engineering workstations.
  • Perform system and network tasks to support COE’s which may include:
    • File System security: set system access policies and user rights per security authorization procedure.
    • Server management:  install and operate server software, manage disc space, maintain network connectivity including printer management and client access.
    • Network hardware:  installation and configuration of switches, WLC’s, & WAP’s, setting IP addresses and maintaining firmware.
    • Coordinate efforts to maintain / upgrade current operating systems and hardware to standards to meet strategic objectives.
  • Coordinates with Regional IT Manager to manage and monitor performance of outside vendors and consultants, as necessary for assigned projects.
  • Assists Regional IT Manager with system backups, disaster recovery plans, hardware/software inventories, software legalization, continued use of anti-virus software, and implementation of IT policies and security directives.
  • Purchases IT equipment, as needed, making purchasing decisions based on need; staying within the operating budget for the IT department. Receives, inspects and dispatches computer hardware and software for U.S. locations including remote personnel.  Supports purchases for Canada. Acts in accordance with Sulzer Purchasing Department policies, procedures and work instructions.  Handles warranty claims related to the purchases.
  • May be required to supervise local/remote IT staff, including PC technicians, other technical professionals, and interns.
  • Assists in the effort to manage cell phones, phone and voice mail systems.
  • Works with Network COE to manage the local area network, and wireless networks.
  • Works with Server COE to manage local servers and related systems.

 

Secondary Responsibilities:

 

  • Supports, cooperates with, and participates in company-wide LEAN and EHS Management System; all safety, health and environmental policies and procedures.  Supports and cooperates in company-wide Quality Management effort.
  • Adheres to company and department policies, procedures, and standards.
  • Performs other duties as necessary.

 

Travel & Meeting Requirements:

  • This position may require occasional travel to remote locations for support or project management.  This position requires frequent regular travel between local office and manufacturing locations in the area.
  • Weekly early morning participation (6:00AM CST) of multiple Global DevOps group concerning server/client/telephony.

 

Physical Requirements:

  • To perform the essential functions of this position, with or without reasonable accommodation, the employee must be able to see, hear, talk, and use hands/fingers to operate computer hardware and peripherals.  The employee will frequently be required to walk, stand, crouch or climb as required to monitor projects and investigate problems with network or desktop hardware.  Lifting of up to 50 pounds may be occasionally required. 

 

 

To succeed in this role, you will need:

 

 Education and Experience:

  • Bachelor’s degree in Computer Science or Engineering or similar and/or three or more years of relevant IT experience performing similar tasks.

 

Required Skills and Abilities:

  • Demonstrated knowledge of computer systems, networks, operating systems, and procedures.
  • Analytical ability and resourcefulness, as required for daily support tasks and assigned projects.
  • Ability to persistently work toward goals in spite of distractions or interruptions.
  • Ability to listen to others and understand their views and to explain complex ideas in non-technical terms.
  • Oral communication skills, as required in interacting effectively with users in all levels of personnel.
  • Written communication skills, as required in preparing concise, understandable business reports.
  • Good intercultural skills with an ability to adapt to and understand different worldwide cultures.

 

Your benefits: 

  • 11 Paid Holidays
  • 15 Paid Time Off (PTO) Days
  • Medical, dental, vision, life & disability
  • 401K with company match
  • Employee Assistance Program
  • Employee Wellness Program

 

Location: We are based in La Porte (TX). Southeast Houston

 

No visa or work permit support can be provided for this role.

 

Sulzer is an equal opportunity employer, committed to the strength of a diverse workforce.


82% of our employees recommend Sulzer as a good place to work – so come and join our story, starting today!

About us

Sulzer is a global leader in fluid engineering. We specialize in pumping, agitation, mixing, separation and application technologies for fluids of all types. Our customers benefit from our commitment to innovation, performance and quality and from our responsive network of 180 world-class production facilities and service centers across the globe. Sulzer has been headquartered in Winterthur, Switzerland, since 1834. In 2020, our 15’000 employees delivered revenues of CHF 3.3 billion. Our shares are traded on the SIX Swiss Exchange (SIX: SUN). www.sulzer.com

As one of the awarded World’s Best Employers, we are proud to be among the Top 25 engineering companies worldwide and rank nr. 8 in Switzerland. Our position reflects our commitment to create a work environment where everyone is empowered to make a real impact.

Services

Through a network of over 100 service sites around the world, Sulzer provides cutting-edge parts as well as maintenance and repair solutions for pumps, turbines, compressors, motors and generators. We service our own original equipment, but also all associated third-party rotating equipment run by our customers, maximizing its sustainability and life cycle cost-effectiveness. Our technology-based solutions, fast execution and expertise in complex maintenance projects are available at our customers’ doorsteps.

 

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