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Customer Service Representative - Full Time - HungerfordUnited Kingdom


Join our Adhesives  team within medmix division in United Kingdom as Customer Service Representative 


At medmix, our mission is to provide innovative solutions that help millions of people live healthier and more confident lives. Come and join our team as a Customer Service Representative to help us to deliver products and solutions that meet our customers’ needs.

In this role you will be accountable for: –

  • The day to day management of customer relationship (B2B) from order entry until invoicing - order management in SAP, management of customer communication on orders, delivery dates, shipments in close contact with commercial, logistics and operations teams
  • Ensuring our customers are proactively informed about orders, shipments, and delays
  • Building strong internal cross functional relationships that drive speedy resolutions and action for customers
  • Collaborating closely with Commercial Team to provide support as required to serve the customer, whilst remaining current on customer product needs, and understanding customer business

To succeed in this role, you will need:

  • Previous experience in a customer service representative or sales administration role is essential 
  • Excellent commnunication skills and written English, any other language is a plus
  • Strong IT skills (SAP, Excel), SFDC knowledge is a plus
  • Excellent organizational and planning skills
  • Stong written and verbal communication skills
  • High level of customer proximity / customer orientation
  • Relevent vocational or degree qualification is desirable but not essentail

Your benefits: 

  • We offer excellent opportunities to develop, along with a competitive salary and company bonus scheme  
  • 25 days annual leave + 8 bank holidays
  • Defined contribution pension scheme
  • Employee Assistance Program 
  • Access to a wide range of discounts on Everyday Shopping, Entertainment, and Lifestyle
  • Long service awards

Location: We are based in Hungerford. The charming market town is conveniently placed for access to the local towns of Swindon and Newbury, with Great transportation links being just off junction 14 of the M4 motorway. Hungerford is also on the main train line from London Paddington to the West Country.

About us

medmix is a global leader in high-precision delivery devices. We occupy leading positions in the healthcare, consumer and industrial end-markets. Our customers benefit from a dedication to innovation and technological advancement that has resulted in over 900 active patents. Our 12 production sites worldwide together with our highly motivated and experienced team of over 1’900 employees provide our customers with uncompromising quality, proximity and agility. medmix is headquartered in Baar, Switzerland.

Our shares are traded on the SIX Swiss Exchange (SIX: MEDX).