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Lead Customer Service Representative - Full Time - HaagSwitzerland


At medmix, you are in charge of your career and continued development. Take the opportunity to broaden your skills by seeking new roles that reflect your experience. Create your own impact by building solutions that help make lives safer, smarter and more sustainable.


Join our team in Switzerland as Lead Customer Service Representative to help us take our customer service to the next level.


In this role you will be accountable for:

  • Day-to-day management of customer relationship (B2B) from order entry until invoicing
  • Primary point of contact for customers and achieving company goals on Customer Service Key Performance Indicators
  • Build strong internal cross functional relationships with commercial, logistics and operations team that drive speedy resolutions and action for customers
  • Serve as subject matter expert on customer service processes and procedures
  • Coach and train team members on processes, policies and best practices
  • Develop and maintain training and knowledge materials for the customer service team
  • Comply with laws and regulations regarding environmental protection, fire prevention as well as occupational health and safety


To succeed in this role, you will need:

  • Bachelor's degree or equivalent commercial education and training
  • 5+ years’ experience in customer facing roles
  • Import and Export knowledge (ImpoWin / ExpoWin is a plus)
  • Strong IT skills (SAP, Excel), SFDC knowledge is a plus
  • Excellent organizational and planning skills
  • Strong written and verbal communication skills
  • High level of customer proximity and customer orientation
  • German and English on a business fluent level


Your benefits:

  • 40 hours working week
  • Generous holiday regulation
  • Contribution to pension fund with very good savings plan options
  • Free company parking
  • Access to various benefits
  • Loyalty bonuses for longstanding employees



This job is located in Haag. A great place with a lot of quality of life, because in the middle of the beautiful Rhine Valley, surrounded by a unique mountain scenery, with varied offers and many sights.


Applicants from EU / EFTA are welcome to apply. Currently, we are not accepting applications from employment agencies.


Have a question about the role? Contact Mandy Della Volpe, HR Business Partner, +41 81 414 71 81. We look forward to hearing from you!

About us

medmix is a global leader in high-precision delivery devices. We occupy leading positions in the healthcare, consumer and industrial end-markets. Our customers benefit from a dedication to innovation and technological advancement that has resulted in over 900 active patents. Our 12 production sites worldwide together with our highly motivated and experienced team of over 1’900 employees provide our customers with uncompromising quality, proximity and agility. medmix is headquartered in Baar, Switzerland.

Our shares are traded on the SIX Swiss Exchange (SIX: MEDX).