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Customer Service Representative - Full Time - Easley (SC)United States

 

At Sulzer, you are empowered to deliver superior results. As a pioneer in industry we have a proud heritage of innovation and continue to evolve for the future. Join our story and create your own impact by developing your expertise and building solutions that help make our lives safer, smarter and more sustainable.

 

 

In this role you will be accountable for:

  • Maintaing positive customer relations when dealing with customers and Accounts Managers concerning matters that require discretion & judgment. 
  • Handling of new business orders including reviewing purchase orders for all necessary order entry requirements and processing the order within the ERP system.
  • Receiving and responding to telephone/email requests from customers and distributors for purchase orders, order changes, adjustments & cancellations.
  • Follow ups on inquiries by checking for delivery information working closely with production regarding deliveries of scheduled shipments.
  • Maintaining files of active order and post activities, such as change notices, scheduling changes and partial shipments.
  • Directs information concerning customer dissatisfaction to the appropriate department for investigation; address billing/service concerns.

 

 

To succeed in this role, you will need:

  • High school diploma or equivalent. Associates degree preferred.
  • Ability to work under time contraints and expedite items as needed.
  • Ability to navigate SAP, Sharepoint, and Mfiles
  • Detail oriented and organized.

 

Your benefits: 

  • Eleven (11) company paid holidays.
  • 120 hours paid time off per year, increasing with experience.
  • Medical, dental and vision insurances available to employee and family, following waiting period.
  • Life, Accidental Death, Short Term and Long Term disability provided by company.
  • 401k match up to 6%.
  • Health Savings Account for employees on the medical plan with matching funds.

 

Location: We are based in Easley (SC)

 

No visa or work permit support can be provided for this role.

 

Have a question about the role? Reach out to Hope Cunningham at hope.cunningham@sulzer.com. We are looking forward to hearing from you!

 

 

Sulzer is an equal opportunity employer, committed to the strength of a diverse workforce.


83% of our employees recommend Sulzer as a good place to work – so come and join our story, starting today!

About us

Sulzer is a global leader in fluid engineering. We specialize in pumping, agitation, mixing, separation and application technologies for fluids of all types. Our customers benefit from our commitment to innovation, performance and quality and from our responsive network of 180 world-class production facilities and service centers across the globe. Sulzer has been headquartered in Winterthur, Switzerland, since 1834. In 2020, our 15’000 employees delivered revenues of CHF 3.3 billion. Our shares are traded on the SIX Swiss Exchange (SIX: SUN). www.sulzer.com

Pumps Equipment

The Pumps Equipment division specializes in pumping solutions specifically engineered for the processes of our customers. We provide pumps, agitators, compressors, grinders, screens and filters developed through intensive research and development in fluid dynamics and advanced materials. We are a market leader in pumping solutions for water, oil and gas, power, chemicals and most industrial segments.
www.sulzer.com

 

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