Tendering Specialist - Full Time - Chattanooga (TN)United States

 

At Sulzer, you are in charge of your career and continued development. Take the opportunity to broaden your skills by seeking new roles that reflect your experience. Create your own impact by building solutions that help make lives safer, smarter and more sustainable.

 

Join our Services_AME  team within Services division in United States as Tendering Specialist to help us take our business to the next level. 

 

JOB SUMMARY:

We are looking for a motivated and well-spoken Tendering Specialist to join our Nuclear Service Center onsite team. The candidate will ensure customers receive the best service possible through effective communication during generation of proposals, and assures all tenders are processed in accordance with company set key performance indicators.

They will be responsible for developing new leads, understanding customer needs, analyzing sales data, and offering parts solutions.  To be successful you should be able to build rapport with customers while ultimately seeking their satisfaction resulting in converting opportunities to orders.

 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Learn the Sulzer product line, bills of material, and part functionality.
  • Complete technical and commercial training and then apply that knowledge in day-to-day activities.
  • Understand the customer’s needs and identify opportunity for up-selling complimentary parts and upgraded solutions.
  • Develop quotations for standard, upgraded or complimentary (OEM and third party) parts and present them to customers with an intent to win the order.
  • Inquire about customer installed pumps to identify additional aftermarket part opportunities.
  • Identify customers with declining sales, then work with them to recover that business.
  • Utilize installed base data to locate units and inquiring about the customer’s spare parts usage.
  • Review quote history with specific accounts and try to identify opportunities for upgraded parts.  
  • Promote Sulzer capabilities
  • Engage with Sulzer Service Center teams and provide standard spare parts lists for pumps that are in shop for overhaul. 
  • Support the processing and management of parts orders through to completion and ensures changes to order are conveyed to appropriate departments.
  • Act as customer liaison for quote activities. Ensure expeditious communication with customer on quote status updates and problems.
  • Work with accounting to determine payment method for new customers and ensure customer payment process is acceptable to Sulzer accounting practices.
  • Engage internal and external customers regarding Pricing Agreements.
  • Perform all tasks in accordance with Sulzer guidelines.
  • Workdays – Monday-Friday and other as required.

SECONDARY DUTIES AND RESPONSIBILITIES:

  • Keep department manager apprised of future opportunities.
  • Advise management of changes in current order and tender status.
  • Actively involved with standardization and continuous improvement processes.
  • Maintain quote and order files.
  • Adheres to company and department policies, procedures, and standards
  • Supports, cooperates with, and participates in company-wide LEAN and QESH Management System which includes following all safety, health and environmental policies and procedures. 
  • Performs other duties as assigned.

 

To succeed in this role, you will need:

  • High school diploma, 2-year associate degree or equivalent Customer Service experience required.  
  • 2+ years related experience.
  • Knowledge of pump manufacturing preferred.
  • Experience with engineered products and quality principles an asset.
  • Excellent organizational, communication, and interpersonal skills. Be able to work with internal and external customers under demanding conditions.
  • Demonstrated computer proficiency with knowledge of Microsoft Windows, Excel, Word.
  • SAP and Salesforce preferred.
  • Ability to read and understand customer specific requirements on inquiries and purchase orders.
  • Able to manage time effectively, prioritize tasks, and achieve set targets.
  • Able to exercise judgement, diplomacy, and tact in all interactions.

 

 

Your benefits: 

  • 15 days or paid time off and 11 company-paid holidays
  • 401(k) plan with a 6% company match 
  • Comprehensive benefits program, including, medical, dental, vision, life, and short-term and long-term disability
  • Motivating wellness program 
  • Employee assistance program 
  • Service awards at 5 years

 

Location: We are based in Chattanooga (TN).

No visa or work permit support can be provided for this role.

 

Have a question about the role? Reach out to the Hiring Manager – Rachael Payton or the recruiting team – Olivia Quesada. We are looking forward to hearing from you!

 

To apply, complete your Profile in Success Factors. Then apply via an internal job board in SF for this vacancy, answering a few additional questions.

We encourage you to inform your line manager of your career interest and application for this role as your desired next career step.

About us

Sulzer is a global leader in fluid engineering. We specialize in pumping, agitation, mixing, separation and application technologies for fluids of all types. Our customers benefit from our commitment to innovation, performance and quality and from our responsive network of 180 world-class production facilities and service centers across the globe. Sulzer has been headquartered in Winterthur, Switzerland, since 1834. In 2020, our 15’000 employees delivered revenues of CHF 3.3 billion. Our shares are traded on the SIX Swiss Exchange (SIX: SUN). www.sulzer.com

As one of the awarded World’s Best Employers, we are proud to be among the Top 25 engineering companies worldwide and rank nr. 8 in Switzerland. Our position reflects our commitment to create a work environment where everyone is empowered to make a real impact.

Services

Through a network of over 100 service sites around the world, Sulzer provides cutting-edge parts as well as maintenance and repair solutions for pumps, turbines, compressors, motors and generators. We service our own original equipment, but also all associated third-party rotating equipment run by our customers, maximizing its sustainability and life cycle cost-effectiveness. Our technology-based solutions, fast execution and expertise in complex maintenance projects are available at our customers’ doorsteps.

 

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