Services_AME-E516

Business Process Manager - Full Time - Chattanooga (TN), United States

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. 

 We are looking for a Business Process Manager to join our Services_AME team in United States.  

Your main tasks and responsibilities:  

• Directly or through delegation, manage Business Process Activities:
  • RFQ and tendering processing
  • Procurement processes
  • Order entry processing, order planning, order coordination / project management
  • Central point of contact for customer questions regarding schedules and other inquiries at the service center.
  • Ensure expeditious communication with customer on tenders, order changes, status updates and concerns    
  • Management of orders through to completion and ensure changes to order are conveyed to appropriate departments
  • Monthly Sales Forecasting support
  • Provides counsel to Engineering, Quality, procurement, and manufacturing with key activity due dates and work prioritization
  • Support activities related to sales department regarding tenders, procurement, and orders
  • Actively involved with standardization and continuous improvement processes
• Supports, cooperates with, and participates in company-wide LEAN and QESH Management System which includes following all safety, health and environmental policies and procedures
• Other management responsibilities as directed by the Operations Manager and General Manager, as well as maintaining all company initiatives        
• Responsible for direct report’s activities.
• Adheres to company and department policies, procedures, and standards
• Performs other duties as assigned

To succeed in this role, you will need: 

• Qualification in Engineering, Science or Business discipline or approved combination of experience and education
• Minimum of five years’ experience in closely related position. Preferably in a Manufacturing, Sales, Customer Service environment
• Strong Commercial awareness
• Experience in negotiation in a Commercial environment
• Staff Management experience
• Knowledge of Pump or other Manufacturing and Project Management
• Experience with engineered products and quality principles
• Proficient knowledge of Nuclear, Commercial, or Export markets
• Demonstrate computer proficiency with knowledge of Microsoft Windows, Excel, Word, and all aspects of SAP strongly preferred
• Salesforce CRM experience a plus
• The ability to read and interpret engineering drawings, sectional drawings, engineered bill of materials
• The ability to read and understand customer specific requirements on inquiries and purchase orders

What we offer you: 

• Paid time off and 12 company-paid holidays, plus paid time off to volunteer
• 401(k) plan with a 6% company match 
• Comprehensive benefits program that includes medical, dental, vision, life, and short-term and long-term disability
• Motivating wellness program 
• Employee assistance program 
• Service awards at 5 years
• Paid paternal leave 
• Gym reimbursement
• Health savings account with employer matching

No visa or work permit support can be provided for this role. 

Do you have a question about the role? 
 

Reach out to Silvia Mendoza at Silvia.Mendoza@sulzer.com or Hiring Manager – Christopher Ray. Our team is looking forward hearing from you! 

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment. 
We are proud to be recognized as a Top Employer 2024 in Brazil, China, Germany, Switzerland, the United Kingdom and the United States. 

​