FE_WIBU-E717
Field Service Engineer - Full Time - Casalecchio di Reno, Italy
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Join our FE_WIBU Field Service team within Flow Equipment division in Italy as Field Service Engineer to help us take the Service Departmentr Area to the next level.
Your main tasks and responsibilities:
- mainly deal with the support of HST turbo blowers, the Nordic Water range and, transversely, the electrical and electronic components supplied with other electromechanical products (pumps, shredders, etc.)
- will be responsible for analyzing problems and identifying solutions.
- After adequate training and coaching, the resource will carry out the activities listed mainly independently, except in cases where more people are needed to complete the intervention.
- The resource will operate mainly on the Italian territory, with the possibility of occasional interventions abroad
- The ideal candidate will be responsible for the ordinary and extraordinary maintenance of high-tech Sulzer products and their electrical and electronic components such as inverters, microcontrollers, PLCs and control panels.
- Carry out routine maintenance, repair and replacement of Sulzer products under its responsibility at customer sites and, in particular, of their electrical and electronic components (e.g. inverters, PLCs, control panels, etc.)
- Carry out diagnostics and troubleshooting of electrical and electronic problems (on site, and/or through remote connection devices)
- Provide first support by phone
- Carry out commissioning and field configuration of new products
- Define the spare parts and activities necessary for a possible repair
- Provide clarifications on faults and illustrate the results of the interventions to customers
- Manage technical problems and prepare intervention reports
- Regularly communicate task status with your supervisor and team
- Manage inventory of spare parts and document their use in accordance with company practices
- Track intervention costs in accordance with company practices
- Maintain relations with the production units, in English, for the resolution of faults and the reporting of production defects
- Manage, for the products of competence, the warranty processes through the company practices and tools made available
- Participate in internal and external training courses related to your business
- Support the sales force by disseminating, where required, their technical knowledge
What you bring to Sulzer:
Work experience: 3-5 years in similar positions
Skills:
• Good knowledge of the operation of electric motors
• good knowledge of the operating principles of industrial electronic components (inverters, microcontrollers)
• Knowing how to correctly read and interpret electrical diagrams and P&I diagrams
• Experience in the maintenance of electronic components (replacement of electronic boards, cooling fans, etc.)
• Use of instrumentation for electrical measurements
• Basic fundamentals of the operating principles of industrial protocols (Modbus, Profibus, Modbus TCP, Profinet)
• Using the Office Suite
A plus:
• Previous experience in the field of civil and industrial purification and in the field of control/automation
• Basic knowledge of Siemens plc and programming (ladder logic, FBD).
• Experience in the maintenance of electromechanical products (e.g. electric motors)
Education : Upper secondary school diploma with an electronic/mechatronic focus or equivalent previous training
Certifications: B License
Knowledge of foreign languages: Written and spoken English, mainly for communication with production units but also for possible use in foreign business trips
Soft skills:
• Good interpersonal skills
• Flexibility and ability to work in a team
• Ability to relate at multiple levels in a matrix organization
• Proactivity and aptitude for problem solving
• Willingness to travel >50% on Italian territory and occasionally abroad
If you’re qualified with proven expertise in developing and execute strategies and driving continuous improvement across the Technical specified Area, take the next step and make the most of your skills.
What we offer you:
A full-time permanent position in the local service organization of an international market leader. The opportunity to work and face a dynamic and competitive national and international environment, ability to make real impact, good talent development opportunity.
This Position is required in Casalecchio di Reno (Bologna Area). Applications coming from the National Territory will be equal accepted.
No visa or work permit support can be provided for this role.
Have a question about the role? Reach out to Cassie Jackson-Mills at Cassie.Jackson-Mills@sulzer.com. We are looking forward to hearing from you!
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
At Sulzer, you are empowered to deliver superior results. As a pioneer in industry we have a proud heritage of innovation and continue to evolve for the future. Join our story and create your own impact by developing your expertise and building solutions that help make our lives safer, smarter and more sustainable
We are proud to be recognized as a Top Employer 2024 in Brazil, China, Germany, Switzerland, the United Kingdom and the United States. Come and join our story!