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Acts as the liaison between the customer, sales, vendors, engineering, and production departments, determines and provides detailed cost summaries and quotations for repair jobs in the service center.  Coordinates repair by providing Work Instructions that include all pertinent information needed to process the repair through the service center meeting ISO requirements. 



  • Reviews RFQ documentation for accuracy and routing.
  • Analyzes inspection results and works with Area Superintendent and shop personnel to determine scope of work required for repairs.
  • Plans Repairs (Labor Hours, Purchase Requirements, Work Instructions, and total cost)
  • Generates Repair Quotes
  • Completes disassembly, inspection, repair, and assembly work instruction packages (Work Orders, Prints, Procedures, Inspection forms, etc).
  • Make/ Review Sketches to ISO standard
  • Completes Purchase Requisitions:  Consults with vendors to determine availability, quality, quantity, and best pricing of all materials relative to a given job.  Evaluates supplier quotations and determines acceptable quality, quantity, and pricing requirements to meet commitments made to customers. 
  • As applicable, acts as service center buyer for job specific items: Procures all required materials, services, and equipment used in repair jobs for the service center.  Expedites parts and materials from suppliers to insure delivery commitments are met.
  • As applicable, prepares and coordinates all inbound/ outbound shipping related tasks required for the final transportation of repairs or parts to ensure compliance with customer commitments.  This would include all shipping, import, export documentation as required.



  • To ensure compliance with customer commitments and overall master schedule: communicates regularly with all departments to keep them abreast of coordination activities.
  • All work is performed per ISO and OSHAS requirements
  • Supports, cooperates with, and participates in company-wide LEAN and EHS Management System which includes following all safety, health and environmental policies and procedures. Supports and cooperates in company-wide Quality Management effort.
  • Performs other duties as assigned



  • None



  • HS diploma or equivalent required. Bachelor’s Degree in Mechanical Engineering or equivalent preferred
  • Five years experience in closely related job capability
  • Technical knowledge of pump repair and process
  • Strong organizational, interpersonal and analytical skills.  Excellent verbal and written communication skills; including diplomacy and negotiation skills
  • Solid knowledge of all manufacturing and shop processes related to repair of pumps and manufacturing of pump parts and or closely related equipment required
  • Strong PC skills, with proficiency in Microsoft software
  • Working experience and knowledge of ERP system required.  Previous SAP experience strongly desired



About us

Through a network of over 100 service sites around the world, Sulzer provides cutting-edge parts, maintenance and repair solutions for pumps, turbines, compressors, motors and generators. We service our original equipment, but also all associated third-party rotating equipment run by of our customers, maximizing their sustainability and life cycle cost effectiveness. Our technology-based solutions, fast execution and expertise in complex maintenance projects are available at our customers’ doorstep.